Why is my client not receiving receipts from Stripe?

If your client is not receiving email receipts for Stripe payments, then please check the following:

  • As shown on Email Settings on your Stripe Account, you must have the box "Successful payments" checked

  • When your client initially enters their credit/debit card details, they will be created as a customer in Stripe with the email address from their client record in Pet Sitter Plus. If you subsequently change their email address in Pet Sitter Plus, or the client changes it on the Portal, this will NOT update their Stripe customer record, which will still try to send receipts to the original email address. You will need to change this manually on their customer record in Stripe.

  • Your client may have marked the Stripe.com email address, from which the receipts are sent, as Spam or Junk.


Pet Software Ltd provides a market leading scheduling and billing solution for Pet Sitters, Dog Walkers, Dog Day Care Centres and Kennels. Pet Sitter Plus helps pet sitters to spend more time with pets and less time on administration.

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Outside the UK      +44 845 834 0254

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