< FAQs < Some of my staff acknowledge their work early in the morning but the acknowledge function is not available (the boxes don't appear)? Why is this happening and how do I correct it?

 

The acknowlegde function is designed to become active at midnight on the day of service. If your time zone is incorrectly set then your acknowledge function may not become active for some hours after midnight, preventing staff from using the function as intended.

 

If your acknowlege function is not appearing as expected (ie the check boxes are not appearing) then the first thing to do is check that your company time zone is set correctly.

 

To change your time zone go to

ADMIN > SETTINGS > Date & Time Settings and choose a new time zone from the drop down list.