< Advanced Service Attributes < Service Cancel Time Constraint

This function is designed to prevent clients from cancelling services through the online portal within a given number of “hours of the service start time” or “days of the service date”.

 

  • When you choose “hours” the system will prevent clients from cancelling online bookings within the number of hours before the service start time that you specified.

  • When you choose “days” the system will prevent clients from cancelling online bookings within the number of days of the date of the service that you specified.

  • For example, you might wish to choose 1 day or 24 hours to prevent clients from cancelling a service online for the following day or 24 hour period. The client then has to contact you by email or telephone to cancel the service and any late cancellation charges can be discussed at that time.

Note: Any time constraints you set here at "individual service" level will override any settings you have made for global company-wide settings in Admin > Settings > Client Portal Settings > Service Request Settings.

  

  

ON DESKTOP:

Navigate to Admin > Services > Service Items > Advanced

STEP 1

How do I add a service cancel time constraint to a service?

  • Click on the service item you wish to edit.

 

servicesv6-edit-desc1.jpg
STEP 2​​

  • Click "Advanced" from the menu.

  • Enter the number of either hours or days.

  • Click the drop down menu and choose either hours or days.

  • Click "Update" to save.

  

servicesv6-adv-cancel2.jpg

ON MOBILE:

STEP 1​​​​

  • Tap the Navigator, and select Admin > Services > Service Items > Advanced

STEP 2

  • Tap the service you wish to edit.

STEP 3

  • Tap the "Advanced" menu.

STEP 4

  • Enter the number of either hours or days.

  • Tap the drop down menu and choose either hours or days.

  • Tap "Update" to save.

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