< Advanced Service Attributes < Service Request Time Constraint

This function is designed to prevent clients from requesting services through the online portal within a given number of “hours of the service start time” or “days of the service date”.

 

  • When you choose “hours” the system will prevent clients from making online service requests within the number of hours before the service start time that you specified.

  • When you choose “days” the system will prevent clients from making online service requests within the number of days of the date of the service that you specified.

  • For example, you might wish to choose 1 day or 24 hours to prevent clients from requesting a service online for the following day or 24 hour period. The client then has to contact you by email or telephone to ask if it's possible to book this service for the next day, such as a daycare request where it is not possible to confirm within such a short space of time.

Note: Any time constraints you set here at "individual service" level will override any settings you have made for global company-wide settings in Admin > Settings > Client Portal Settings > Service Request Settings.

  

ON DESKTOP:

Navigate to Admin > Services > Service Items > Advanced

STEP 1

How do I add a service request time constraint to a service?

  • Click on the service item you wish to edit.

 

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STEP 2​​

  • Click "Advanced" from the menu.

  • Enter the number of either hours or days.

  • Click the drop down menu and choose either hours or days.

  • Click "Update" to save.

  

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ON MOBILE:

STEP 1​​​​

  • Tap the Navigator, and select Admin > Services > Service Items > Advanced

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STEP 2

  • Tap the service you wish to edit.

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STEP 3

  • Tap the "Advanced" menu.

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STEP 4

  • Enter the number of either hours or days.

  • Tap the drop down menu and choose either hours or days.

  • Tap "Update" to save.

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