Navigation Admin > Services > Service Items > Compensation Conditions

 

When you add a service to a Service Order or when you create a repeat service for a client, the compensation conditions will be applied in the order in which they are listed under the Compensation Conditions sub menu for that service item.

So, in the example shown in the screen shot below where your default compensation for a 30 minute Home Visit for 1 dog is $7.50:

 

  • if the staff type is "Senior Pay level 2" the usual compensation is $10.00.

  • if the staff type is "Senior Pay level 2" and the time is between 20:00 and 07:00, then the compensation will be $11.50.

  • if the staff type is "Senior Pay level 2" and it is a public holiday, then the charge will be $11.50.

  • if the staff type is "Senior Pay level 2" and it is a public holiday and the time is between 20:00 and 07:00, then the charge will be $13.00.

  • if the staff type is "Senior Pay level 2" the usual compensation is $8.50.

  • if the staff type is "Manager" no compensation is due.

  • if none of these conditions are met, then the staff member will be compensated with the default rate of $7.50.


The system applies these conditions in the order in which they are listed and stops as soon as a condition is met. So, in the example below, if a service was scheduled for a staff type "All Star" for a 10 pm visit which is set up in your calendar as a public holiday, then the first condition will be met and the conditions listed further down the list will not be applied.
 

For this reason, it is important to ensure your conditions are listed in the correct order so that you achieve the desired result. As a general rule, the more arguments that you have in your compensation condition then the higher up the list the condition should be.

Example: Compensation Conditions Applied to Days of the Week >

See this demonstration of how compensation conditions can be applied to your services. For example, you might pay sitters more for providing services at the weekend or on public holidays.

 

Example: Compensation Conditions Applied to Diary Periods >

See this demonstration of how compensation conditions can be applied to your services. For example, compensation for services provided during the morning could be increased for the same service scheduled in the evening.

 

Example: Compensation Conditions Applied to Time of Day >

See this demonstration of how compensation conditions can be applied to your services. For example, you might pay sitters more more for providing services during the evening/night after 6:30 pm and before 7:00 am.

Example: Compensation Conditions Applied to Staff Types >

See this demonstration of how compensation conditions can be applied to your services. For example, you might pay more experienced or senior staff more than your regular sitters, or you may want a manager to receive no compensation.

Example: Compensation Conditions Applied to Multiple Circumstances >

See this demonstration of how compensation conditions can be applied to your services. For example, you might pay regular sitters less than more senior ones, yet pay them more on a public holiday for an evening dog walk.

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Compensation Conditions can be set up based upon any of the following criteria:

 

  • the staff type (as demonstrated above)

  • the client type for the client for whom the service is being carried out

  • whether it is a public holiday, as set up in the Public Holidays Calendar

  • the time period within the Admin Schedule

  • whether it is a weekend or weekday

  • what day of the week it is

  • what time of day it is


Using the options to the right of each compensation condition, you can:

 

  • move up or down - move a compensation condition up/down the list so it is applied before the compensation conditions below it. 

  • edit - change the information in a compensation condition, such as the amount or percentage of compensation, or the details of the service.

  • delete - delete the compensation condition.